What types of products do you offer?

We offer a curated selection of innovative pet accessories, including automatic feeders and stylish pet nests. Our products are designed to enhance the comfort and convenience of pet care for both pets and their owners.

How can I ensure the quality of your products?

Our products are crafted with high-quality materials and undergo rigorous testing to ensure functionality and durability. We prioritize providing products that meet the needs of pets and their owners, ensuring a seamless experience.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase.

How long does shipping take?

All orders ship within 1-3 business days. Shipping times vary by location: approximately 7 days for the USA and Canada, 10 days for Australia and New Zealand, and 7-12 days for the rest of the world.

Do you offer international shipping?

Yes, we offer free insured and tracked shipping worldwide. However, please note that we cannot expedite international shipping or the customs clearance process, which may extend delivery times.

What should I do if my item arrives damaged or incorrect?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take appropriate action to resolve it.

Can I exchange an item?

The fastest way to exchange an item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

What if my package is marked as delivered but I have not received it?

If your package is marked as delivered but has not arrived, you must contact your local post office and provide us with a formal affidavit of a lost or stolen package. We will then assess the situation and may resend a replacement order.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns on sale items or gift cards.